Thank you for visiting our property listing website, walkestate.com. We are dedicated to providing our customers with great services. If you are dissatisfied with your purchase, we provide a refund policy to ensure your pleasure. Please carefully read this policy before making any transactions.
Refund Eligibility and Process:
- All refund requests must be filed in writing through our specified customer care channels or via email. The request should include pertinent information such as the reason for the refund, transaction details, and any supporting paperwork.
- Refund requests will be evaluated on an individual basis and processed at the sole discretion of walkestate.com. If we discover that the request does not match our refund policy standards, we reserve the right to deny the refund.
- Approved refunds will be granted using the same payment method as was used to make the purchase. We are not liable for any changes in refund amounts caused by currency rates or other third-party expenses.
Situations Eligible for Refunds:
- Listing Fees: If you purchased a listing package or any other paid services to list a property on our website and face technical difficulties that prohibit you from producing or posting the listing, you may be eligible for a refund. To obtain a refund, please contact our customer service staff within 15 days after the transaction date.
- Service Unavailability: If you subscribed to a paid service or feature on our website and encounter a protracted service outage or the feature’s unavailability, you may be eligible for a refund. The refund will be prorated according to the length of the outage. Please contact our customer service department to report the problem and obtain a refund.
Refunds are not available in the following circumstances:
- Change of Mind: Refunds will not be issued for purchases made due to a change of mind or if you are no longer interested in using our services.
- Misuse or Violation of Terms: If we believe that you have broken our terms of service or misused our platform, we will not issue a refund.
- Dissatisfaction with Listing Results: We cannot guarantee a property listing’s success or outcome. As a result, if you are disappointed with the number of queries, responses, or the outcome of your ad, we do not provide refunds.
Timeframe for Refund Request:
- Requests for refunds must be made within 15 days of the purchase date. Requests received after the deadline will not be considered.
- No refunds will be issued for services rendered after the refund period has expired.
- There will be no refunds for listings that have already gotten significant visibility or inquiries from potential buyers or renters.
Processing Time and Fees:
- If a refund is accepted, it will be processed within 10 business days after receipt of the refund request.
- walkestate.com maintains the right to deduct from the refund amount any transaction fees or expenses paid during the refund process.
Policy Changes: walkestate.com reserves the right to change, revise, or update this refund policy at any time and without warning. Any modifications to the policy will take effect soon after they are posted on our website.
You recognise and agree to this refund policy by using our property listing website and completing a transaction. If you have any queries or require additional information, please contact our customer service staff at Info@walkestate.com. We cherish your trust and strive to give you with the greatest platform experience possible.